Question 1

Controlling is the process of monitoring,comparing,and correcting work performance.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is a performance measurement tool that looks at four areas that contribute to a company's performance?

Accepted Answer

A)  market value method
B)  economic value method
C)  balanced scorecard approach
D)  information control approachE) A) and B)
F) A) and C) C

Question 3

Two areas in which corporate governance is being reformed are the role of boards of directors and ________.

Accepted Answer

A)  employee stock options
B)  financial reporting
C)  executive compensation
D)  top level managementE) A) and D)
F) A) and C)

Question 4

The Industry Leader (Scenario) 
Frank,the new CEO for First Fidelity,is working hard to turn around the formerly successful real estate business.His goal is to make First Fidelity a leader in the industry.He understands the importance of improving organizational productivity in achieving his goals.Mark is keen to improve organizational performance and effectiveness.
-Frank believes organizational effectiveness is more important to the organization than organizational productivity.What could be the rationale behind this belief?

Accepted Answer

A)  Organizational productivity is not a measure of organizational performance.
B)  Organizational effectiveness is a measure of how well the organizational goals are met.
C)  Organizational productivity is not directly related to organizational output.
D)  Organizational effectiveness is a quantitative measure of the input-output relationship.E) None of the above
F) A) and B)

Question 5

Feedforward control is more popular and effective than the other forms of control.

Accepted Answer

A) True 
 B)False

Question 6

Corporate governance ________.

Accepted Answer

A)  refers to executive governance practices in companies
B)  is a system used to govern a corporation so that the interests of corporate owners are protected
C)  is a term that refers to legal agreements made between two or more partner firms
D)  refers to the negative influence of the corporation in societyE) B) and D)
F) A) and C)

Question 7

Clinical psychologists suggest that employee theft ________.

Accepted Answer

A)  occurs primarily when there are poor management-labor relations
B)  is a symptom of poor planning and management control
C)  happens because people find ways to rationalize this behavior as correct
D)  reflects deep cultural problems in the societyE) B) and D)
F) A) and B)

Question 8

The Industry Leader (Scenario) 
Frank,the new CEO for First Fidelity,is working hard to turn around the formerly successful real estate business.His goal is to make First Fidelity a leader in the industry.He understands the importance of improving organizational productivity in achieving his goals.Mark is keen to improve organizational performance and effectiveness.
-Charles wants to prevent problems before their occurrence.Which of the following is the most desirable type of control to achieve this goal?

Accepted Answer

A)  reactive control
B)  concurrent control
C)  feedforward control
D)  feedback controlE) A) and D)
F) A) and C)

Question 9

________ refers to the process of monitoring,comparing,and correcting work performance.

Accepted Answer

A)  Controlling
B)  Leading
C)  Planning
D)  OrganizingE) None of the above
F) A) and C)

Question 10

The first step in the control process is ________.

Accepted Answer

A)  setting the desired standards
B)  measuring actual performance
C)  comparing performance against expectations
D)  enforcing managerial controlE) B) and D)
F) A) and B)

Question 11

Which of the following observations best explains why the control function is important?

Accepted Answer

A)  An effective control system facilitates employee empowerment.
B)  Forming an organizational structure is a crucial control activity.
C)  Human resource management is a subset of the controlling process.
D)  Organizational strategies are formed during the controlling stage.E) All of the above
F) A) and C)

Question 12

Workplace violence is a difficult problem for managers to handle.Managers can take anticipatory steps to control workplace violence.Provide a few suggestions.

Accepted Answer

Managers can implement feedforward control as a preventive measure.Some of the feedforward control measures include the following: a.Identify potential problems by observing how employees treat and interact with each other. b.Use careful prehiring screening. c.Train employees about how to avoid danger if the situation arises. d.Enforce organizational policy that any workplace rage,aggression,or violence will not be tolerated.

Question 13

Statco's Control (Scenario) 
Statco,Inc.,is a statistical software company based in Columbia,TN.This publicly traded firm has grown in a systematic fashion over its 25-year existence and now claims more than 12,000 employees worldwide.As it has grown,the company has adopted a hierarchical structure,which emphasizes organizational authority.Management relies heavily on administrative rules,regulations,and policies in order to meet its goals.However,the company has struggled to meet projected revenues for each of the past 10 quarters.The firm hires Mark Adams,an expert in control system design,to design a control system and offer suggestions to improve the firm's performance.
-Mark wants to use a tool which is easy to visualize and effective for showing relationships.Which of the following tools is best suited for this?

Accepted Answer

A)  personal observations
B)  oral reports
C)  written reports
D)  statistical reportsE) A) and D)
F) B) and C) D

Question 14

Factors that have been found to be linked to workplace violence include ________.

Accepted Answer

A)  too much caffeine
B)  employee stress
C)  poor employee diet
D)  poor personal hygieneE) None of the above
F) B) and D)

Question 15

Which of the following sources of information for measuring performance has the disadvantage of being subject to personal biases,and is time consuming and obtrusive?

Accepted Answer

A)  oral reports
B)  personal observations
C)  statistical reports
D)  written reportsE) B) and C)
F) A) and B)

Question 16

The control process assumes that ________.

Accepted Answer

A)  employees require clear directions from management
B)  employees are under-qualified and require training
C)  performance standards are already in place
D)  employee monitoring costs are part and parcel of doing businessE) A) and B)
F) A) and C)

Question 17

Which of the following ratios examines the organization's use of debt to finance its assets and its ability to meet the interest payments on the debt?

Accepted Answer

A)  liquidity ratios
B)  leverage ratios
C)  profitability
D)  activity ratiosE) B) and C)
F) A) and B)

Question 18

An organization communicates openly to its employees about violent incidences in the workplace and what's being done to handle them.This is an example of a ________ control strategy.

Accepted Answer

A)  feedback
B)  proactive
C)  concurrent
D)  feedforwardE) All of the above
F) A) and D)

Question 19

List and discuss four performance control tools used for monitoring and measuring organizational performance.

Accepted Answer

a.Financial controls-one of the primary ...

Question 20

The Sarbanes-Oxley Act called for ________.

Accepted Answer

A)  increased pollution control measures from the government
B)  more disclosure and transparency of corporate financial information
C)  limited accountability of directors and executives of corporates
D)  more social contribution from companies in the United StatesE) B) and C)
F) B) and D)

Exam 10: Managerial Controls

Controlling is the process of monitoring,comparing,and correcting work performance.

Correct Answer
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Which of the following is a performance measurement tool that looks at four areas that contribute to a company's performance?

Correct Answer
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C

Two areas in which corporate governance is being reformed are the role of boards of directors and ________.

Correct Answer
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Correct Answer
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Feedforward control is more popular and effective than the other forms of control.

Correct Answer
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Corporate governance ________.

Correct Answer
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Clinical psychologists suggest that employee theft ________.

Correct Answer
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Correct Answer
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________ refers to the process of monitoring,comparing,and correcting work performance.

Correct Answer
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The first step in the control process is ________.

Correct Answer
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Which of the following observations best explains why the control function is important?

Correct Answer
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Workplace violence is a difficult problem for managers to handle.Managers can take anticipatory steps to control workplace violence.Provide a few suggestions.

Correct Answer
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D

Factors that have been found to be linked to workplace violence include ________.

Correct Answer
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Which of the following sources of information for measuring performance has the disadvantage of being subject to personal biases,and is time consuming and obtrusive?

Correct Answer
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The control process assumes that ________.

Correct Answer
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Which of the following ratios examines the organization's use of debt to finance its assets and its ability to meet the interest payments on the debt?

Correct Answer
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An organization communicates openly to its employees about violent incidences in the workplace and what's being done to handle them.This is an example of a ________ control strategy.

Correct Answer
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List and discuss four performance control tools used for monitoring and measuring organizational performance.

Correct Answer
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a.Financial controls-one of the primary ...
View Answer

The Sarbanes-Oxley Act called for ________.

Correct Answer
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Exam 10: Managerial Controls

Controlling is the process of monitoring,comparing,and correcting work performance.

Correct AnswerverifiedShow Answer

Which of the following is a performance measurement tool that looks at four areas that contribute to a company's performance?

Correct AnswerverifiedC

Two areas in which corporate governance is being reformed are the role of boards of directors and ________.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Feedforward control is more popular and effective than the other forms of control.

Correct AnswerverifiedShow Answer

Corporate governance ________.

Correct AnswerverifiedShow Answer

Clinical psychologists suggest that employee theft ________.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

________ refers to the process of monitoring,comparing,and correcting work performance.

Correct AnswerverifiedShow Answer

The first step in the control process is ________.

Correct AnswerverifiedShow Answer

Which of the following observations best explains why the control function is important?

Correct AnswerverifiedShow Answer

Workplace violence is a difficult problem for managers to handle.Managers can take anticipatory steps to control workplace violence.Provide a few suggestions.

Correct AnswerverifiedD

Factors that have been found to be linked to workplace violence include ________.

Correct AnswerverifiedShow Answer

Which of the following sources of information for measuring performance has the disadvantage of being subject to personal biases,and is time consuming and obtrusive?

Correct AnswerverifiedShow Answer

The control process assumes that ________.

Correct AnswerverifiedShow Answer

Which of the following ratios examines the organization's use of debt to finance its assets and its ability to meet the interest payments on the debt?

Correct AnswerverifiedShow Answer

An organization communicates openly to its employees about violent incidences in the workplace and what's being done to handle them.This is an example of a ________ control strategy.

Correct AnswerverifiedShow Answer

List and discuss four performance control tools used for monitoring and measuring organizational performance.

Correct Answerverifieda.Financial controls-one of the primary ...View AnswerShow Answer

The Sarbanes-Oxley Act called for ________.

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C

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D

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a.Financial controls-one of the primary ...
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