Question 1

Post-implementation activities include correcting the logical DFDs and logical ERDs during a final JAD session with end-users.

Accepted Answer

A) True 
 B)False

Question 2

Ting-You is working on encouragement,training and incentives to get users to adopt the new system.That is one of the important activities of the transition process.

Accepted Answer

A) True 
 B)False

Question 3

In terms of risk in conversion,a direct conversion of the entire system at all locations at one time would be the highest risk.

Accepted Answer

A) True 
 B)False

Question 4

The authors suggest the following advice to motivate adoption:

Accepted Answer

A)  keeping the new system 'under wraps' until the end
B)  it is easier to convince potential adopters that a new system will remove a major problem rather than providing new benefits
C)  it is better to stress the benefits of the new system over solving current problems - good news sells better than bad news
D)  it is better to 'over sell' the new system, even if potential benefits are estimated on the high side in order to get reluctant adopters 'on board'
E)  being forthright by saying 'this is what it is - you have two choices - take it or leave the organization'F) A) and C)
G) B) and E)

Question 5

Why is there generally some resistance to change?

Accepted Answer

Generally for very rational reasons - wh...

Question 6

Frequently,as people get used to certain ways of doing things,they view their job in terms of those processes rather than in terms of the business goals of serving customers.

Accepted Answer

A) True 
 B)False

Question 7

The single most important factor in motivating a change is:

Accepted Answer

A)  posting comments on a corporate blog
B)  sending out an e-mail of reluctant and resistant adopters to everyone in the organization
C)  providing clear and convincing evidence of the need for change
D)  mandating that 'it must happen or else'
E)  promising salary increases to upper managementF) C) and D)
G) A) and D)

Question 8

Zach is taking data that was stored on a legacy mainframe system in Extended Binary Coded Decimal Interchange Code (EBCDIC)format and changing it to American Standard Code for Information Interchange (ASCII)formats for a relational database management system.This is probably one of the hardest technology processes in a migration plan.

Accepted Answer

A) True 
 B)False

Question 9

Sometimes motivation to change might be to emphasize a negative like "if you don't adapt to the new system,you will lose you job".

Accepted Answer

A) True 
 B)False

Question 10

The three key roles in any major organization change are: (a)sponsor;(b)consultant;(c)champion.

Accepted Answer

A) True 
 B)False

Question 11

In the system review,the detailed analyses for the expected business values that were created in the planning stage of the SDLC are reviewed to compare the anticipated value to the actual benefits (and costs).

Accepted Answer

A) True 
 B)False

Question 12

A 'technology restructuring matrix' describes how to handle potential business disruptions due to technical problems during conversion.

Accepted Answer

A) True 
 B)False

Question 13

Which is NOT a post-implementation activity?

Accepted Answer

A)  system support
B)  system maintenance
C)  system request
D)  project assessment
E)  providing help desk and telephone support for usersF) C) and D)
G) B) and E)

Question 14

Which of the following is a true statement about successful change?

Accepted Answer

A)  the migration plan is not clear
B)  the likelihood of successful change is increased when the cost of the transition to individuals who must change is low
C)  there is a need for significantly different new skills
D)  there is a strong possibility of disruptions in how the company has done business with the new system
E)  the change agent is a newcomer who has been viewed as 'pushy' by potential adoptersF) A) and E)
G) A) and D)

Question 15

Which is most likely NOT a part of Project Assessment?

Accepted Answer

A)  project team review (reports on activities and performance with an eye for improvement) 
B)  system review of the costs that were initially used in starting the analysis
C)  identifying mistakes in the project and understanding the causes of those mistakes
D)  a thorough analysis of the software coding as to standards, cohesion and coupling
E)  system review of the proposed benefits that were used in analysisF) A) and E)
G) B) and D)

Question 16

There are two 'conversion module' options.What are they and what are the advantages?

Accepted Answer

Whole system or modular conversion.Whole...

Question 17

Which is NOT a step involved in preparing the technology?

Accepted Answer

A)  install the hardware
B)  install the telecommunications system
C)  convert the logical DFDs into physical DFDs
D)  convert the data
E)  install the softwareF) A) and B)
G) B) and C)

Question 18

How can careful training help adoption of a new system?

Accepted Answer

From the chapter,"Training is probably t...

Question 19

Once the project team has installed the system and performed the change management activities,the system is officially turned over to the users.

Accepted Answer

A) True 
 B)False

Question 20

According to the quote from Machiavelli The Prince,nothing is more difficult than the creation of a new system.

Accepted Answer

A) True 
 B)False

Exam 13: Transition to the New System

Once the project team has installed the system and performed the change management activities,the system is officially turned over to the users.

Correct Answer
verified

Which of the following is a true statement about successful change?

Correct Answer
verified

According to the quote from Machiavelli The Prince,nothing is more difficult than the creation of a new system.

Correct Answer
verified

Post-implementation activities include correcting the logical DFDs and logical ERDs during a final JAD session with end-users.

Correct Answer
verified

How can careful training help adoption of a new system?

Correct Answer
verified
From the chapter,"Training is probably t...
View Answer

In terms of risk in conversion,a direct conversion of the entire system at all locations at one time would be the highest risk.

Correct Answer
verified

Which is NOT a step involved in preparing the technology?

Correct Answer
verified

Ting-You is working on encouragement,training and incentives to get users to adopt the new system.That is one of the important activities of the transition process.

Correct Answer
verified

The single most important factor in motivating a change is:

Correct Answer
verified

The three key roles in any major organization change are: (a)sponsor;(b)consultant;(c)champion.

Correct Answer
verified

Which is NOT a post-implementation activity?

Correct Answer
verified

Sometimes motivation to change might be to emphasize a negative like "if you don't adapt to the new system,you will lose you job".

Correct Answer
verified

Frequently,as people get used to certain ways of doing things,they view their job in terms of those processes rather than in terms of the business goals of serving customers.

Correct Answer
verified

In the system review,the detailed analyses for the expected business values that were created in the planning stage of the SDLC are reviewed to compare the anticipated value to the actual benefits (and costs).

Correct Answer
verified

There are two 'conversion module' options.What are they and what are the advantages?

Correct Answer
verified
Whole system or modular conversion.Whole...
View Answer

A 'technology restructuring matrix' describes how to handle potential business disruptions due to technical problems during conversion.

Correct Answer
verified

The authors suggest the following advice to motivate adoption:

Correct Answer
verified

Why is there generally some resistance to change?

Correct Answer
verified
Generally for very rational reasons - wh...
View Answer

Which is most likely NOT a part of Project Assessment?

Correct Answer
verified

Correct Answer
verified

Exam 13: Transition to the New System

Once the project team has installed the system and performed the change management activities,the system is officially turned over to the users.

Correct AnswerverifiedShow Answer

Which of the following is a true statement about successful change?

Correct AnswerverifiedShow Answer

According to the quote from Machiavelli The Prince,nothing is more difficult than the creation of a new system.

Correct AnswerverifiedShow Answer

Post-implementation activities include correcting the logical DFDs and logical ERDs during a final JAD session with end-users.

Correct AnswerverifiedShow Answer

How can careful training help adoption of a new system?

Correct AnswerverifiedFrom the chapter,"Training is probably t...View AnswerShow Answer

In terms of risk in conversion,a direct conversion of the entire system at all locations at one time would be the highest risk.

Correct AnswerverifiedShow Answer

Which is NOT a step involved in preparing the technology?

Correct AnswerverifiedShow Answer

Ting-You is working on encouragement,training and incentives to get users to adopt the new system.That is one of the important activities of the transition process.

Correct AnswerverifiedShow Answer

The single most important factor in motivating a change is:

Correct AnswerverifiedShow Answer

The three key roles in any major organization change are: (a)sponsor;(b)consultant;(c)champion.

Correct AnswerverifiedShow Answer

Which is NOT a post-implementation activity?

Correct AnswerverifiedShow Answer

Sometimes motivation to change might be to emphasize a negative like "if you don't adapt to the new system,you will lose you job".

Correct AnswerverifiedShow Answer

Frequently,as people get used to certain ways of doing things,they view their job in terms of those processes rather than in terms of the business goals of serving customers.

Correct AnswerverifiedShow Answer

In the system review,the detailed analyses for the expected business values that were created in the planning stage of the SDLC are reviewed to compare the anticipated value to the actual benefits (and costs).

Correct AnswerverifiedShow Answer

There are two 'conversion module' options.What are they and what are the advantages?

Correct AnswerverifiedWhole system or modular conversion.Whole...View AnswerShow Answer

A 'technology restructuring matrix' describes how to handle potential business disruptions due to technical problems during conversion.

Correct AnswerverifiedShow Answer

The authors suggest the following advice to motivate adoption:

Correct AnswerverifiedShow Answer

Why is there generally some resistance to change?

Correct AnswerverifiedGenerally for very rational reasons - wh...View AnswerShow Answer

Which is most likely NOT a part of Project Assessment?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
From the chapter,"Training is probably t...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Whole system or modular conversion.Whole...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Generally for very rational reasons - wh...
View Answer

Correct Answer
verified

Correct Answer
verified