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  Figure 17-2 -communicate with consumers,a company can use one or more of five promotion alternatives.In Figure 17-2 above,the promotional element labeled  C  represents _________. A)  advertising B)  personal selling C)  public relations D)  sales promotion E)  direct marketing Figure 17-2 -communicate with consumers,a company can use one or more of five promotion alternatives.In Figure 17-2 above,the promotional element labeled "C" represents _________.


A) advertising
B) personal selling
C) public relations
D) sales promotion
E) direct marketing

F) C) and D)
G) C) and E)

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Identify and briefly describe each of the five promotional elements.

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The promotional mix is the combination o...

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prescription drugs such as Lipitor have national TV advertising campaigns to encourage patients to learn more about the drugs and ask for them by name from their doctors.The manufacturers of these drugs are using a(n) __________ promotional strategy.


A) intense
B) pull
C) push
D) inertia
E) exclusive

F) D) and E)
G) A) and B)

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Cardiac Science is a California-based company that makes defibrillators,heart monitors,and other medical equipment.It is preparing to market its products in Greece.The company's marketing manager is responsible for the promotional campaign in Greece,and she wants to avoid any problems that might arise because her field of experience does not coincide with that of her Greek target audience.Which of the following is the best example of a communications problem that might arise because her field of experience is different from that of her audience?


A) The name of the product, when translated into Greek, has an unintentional meaning.
B) Her target audience is strongly ethnocentric.
C) The trade journals in which the company wants to run its ads do not accept ads from foreign companies.
D) A Greek bureaucrat who is responsible for determining that the Cardiac Science products meet national standards has taken a personal dislike to her.
E) The ads are in trade journals that Greek hospital administrators don't read.

F) A) and C)
G) C) and D)

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are the strengths/advantages and weaknesses/disadvantages of using direct marketing in the promotional mix?

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Direct marketing is a promotion alternat...

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concept of designing marketing communications programs that coordinate all promotional activities-advertising,personal selling,sales promotion,public relations,and direct marketing-to provide a consistent message across all audiences is referred to as __________.


A) the media mix
B) the marketing matrix
C) the promotional blend
D) marketing by objectives (MBO)
E) integrated marketing communications (IMC)

F) D) and E)
G) B) and C)

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Direct orders refer to


A) direct communication with consumers to generate a response in the form of an order, a request for further information, or a visit to a retail outlet.
B) products that are shipped directly to the place of purchase rather than being stored or distributed through intermediaries.
C) the result of offers that contain all the information necessary for a prospective buyer to make a decision to purchase and complete the transaction.
D) the outcome of an offer designed to motivate people to visit a business.
E) the result of an offer designed to generate interest in a product or service and a request for additional information.

F) B) and E)
G) A) and B)

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Proponents of Do-Not-Track regulations suggest that website owners who use cookies to collect information about consumers' shopping habits should only do so


A) with new customers.
B) with the consumers' consent.
C) with repeat customers.
D) when new products are being offered.
E) when competitors use cookies.

F) D) and E)
G) A) and D)

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local radio station broadcast a story about a dry-cleaner that had requested coat donations.The company offered to clean the coats and deliver them to people in need.The various addresses of the dry-cleaner chain were also broadcast so that donations could be dropped off.Since this featured business did not pay for this exposure,it benefited from __________.


A) advertising
B) direct marketing
C) personal selling
D) publicity
E) sales promotion

F) A) and D)
G) None of the above

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Mountain Dew Dewmocracy 2 campaign was an integrated marketing communications campaign that used many media alternatives.Mountain Dew managers believe that the approach "uniquely situates Mountain Dew in the consumer landscape as __________."


A) a luxury brand
B) a low-cost substitute
C) a brand for the people, by the people
D) a category killer
E) a hillbilly beverage

F) B) and D)
G) A) and B)

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Balance recently spent $13 million for time on television and space in selected magazines to promote its athletic shoes.What form of marketing communication did it use?


A) public relations
B) personal selling
C) publicity
D) sales promotion
E) advertising

F) A) and B)
G) C) and D)

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Integrated marketing communications is the concept of designing marketing communications programs that coordinate all promotional activities-advertising,personal selling,sales promotion,public relations,and direct marketing-to provide __________.


A) retailers with cooperative media buys
B) a consistent message across all audiences
C) the firm with a feedback loop
D) a marketing matrix
E) a media mix useful to all types of companies

F) C) and D)
G) A) and B)

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Which of the following is the newest way to engage consumers?


A) television advertising
B) QR codes
C) e-mail
D) magazine advertising
E) public service announcements

F) B) and C)
G) None of the above

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growing concern about __________ has led to a decline in direct marketing response rates among some customer groups.


A) government regulation
B) privacy
C) landfill waste
D) postal rates
E) fraud

F) A) and D)
G) C) and D)

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major fallacy of __________ budgeting is that by tying a promotion budget to sales,a company may reduce the amount it spends on promotion when it actually needs to spend more.


A) competitive parity
B) all-you-can-afford
C) objective and task
D) linear forecast
E) percentage of sales

F) A) and C)
G) A) and B)

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  Figure 17-2 -communicate with consumers,a company can use one or more of five promotion alternatives.In Figure 17-2 above,the promotional element labeled  A  represents _________. A)  advertising B)  personal selling C)  public relations D)  sales promotion E)  direct marketing Figure 17-2 -communicate with consumers,a company can use one or more of five promotion alternatives.In Figure 17-2 above,the promotional element labeled "A" represents _________.


A) advertising
B) personal selling
C) public relations
D) sales promotion
E) direct marketing

F) A) and E)
G) C) and D)

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  Figure 17-4 -Figure 17-4 above line  C  shows that __________,a tool of the promotion mix,is highest in importance during the prepurchase stage of the consumer purchase decision process. A)  advertising B)  public relations C)  communication D)  sales promotion E)  personal selling Figure 17-4 -Figure 17-4 above line "C" shows that __________,a tool of the promotion mix,is highest in importance during the prepurchase stage of the consumer purchase decision process.


A) advertising
B) public relations
C) communication
D) sales promotion
E) personal selling

F) B) and D)
G) None of the above

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marketing manager from a heavy-equipment manufacturer in Dallas,Texas,was attending an international trade show in Japan.There were many prospective customers from different countries who seemed interested in the firm's product.However,they had difficulty following the manager's explanations of product features due to his heavy Texas drawl.In this case,the accent would be considered __________.


A) an encoding error
B) a decoding error
C) culture shock
D) noise
E) distortion

F) A) and B)
G) A) and E)

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a promotional campaign,the sequence of stages a prospective buyer goes through from initial awareness of a product to eventual action is referred to as _________.


A) the purchase continuum
B) the hierarchy of effects
C) the product life cycle
D) the consumer purchasing scale
E) Maslow's hierarchy

F) A) and E)
G) C) and E)

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used continuously,which of the following promotional elements will most likely lose its effectiveness?


A) advertising
B) personal selling
C) sales promotion
D) publicity
E) direct marketing

F) A) and E)
G) B) and E)

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