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Exam 11: Decision Making and Creativity

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Question 51

Multiple Choice

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A manager of an advertising firm appointed two employees to strike an advertising deal with one of their big clients.They were chosen as they had made a similar agreement previously with another client.Which of the following biases was the manager engaging in?

A) representativeness
B) anchoring
C) framing bias
D) fundamental attribution error
E) self-serving bias

F) C) and E)
G) A) and D)

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Question 52

Multiple Choice

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_________ is a group process that anonymously generates ideas or judgments from physically dispersed experts.

A) The Delphi technique
B) Brainstorming
C) Groupthink
D) Goal displacement
E) Decision support systems

F) A) and D)
G) B) and D)

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Question 53

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Nonrational models of decision making explain how managers actually make decisions.

Which of the following is not a question in Bagley's decision tree?

The tendency to experience groupthink decreases as a group becomes more cohesive.

Multitaskers end up switching tasks hundreds of times a day.This makes them ______ in their work environment.

Which of the following statements about tendencies in managerial decision making is ?

Describe the stages in the rational model of decision making.What is good and bad about this model?

At Superba College,student surveys indicate that students really dislike the food served at the student union.The Dean decides to create a student panel to brainstorm ideas on how to improve the food without raising costs for the students or the school. How does brainstorming work? What can the dean do to make sure that the brainstorming efforts are effective?

The idea that creativity starts from a base of knowledge is represented in the _______ stage of the creative performance process.

Dr.Barbara Sonders determines financial trends in European markets.She analyzes worldwide financial and economic trends to determine the best course of action for European economies.Her decisions are based on complicated and sometimes ambiguous information,and she has to carefully considers all sides of the issue. What type of decision-making style does Dr.Sonders possess?

________ is solving problems by producing the best possible solution.

Kathryn is looking for ideas on how best to grow her small business.She and her three partners sit down to brainstorm suggestions.Which of the following rules will help ensure a positive brainstorming session?

Leon Law Offices only hires graduates from Ivy League schools because clients have been impressed by those credentials in the past.This is an example of ________ ,and in this case,the "school attended" criterion is being used to facilitate complex information processing associated with employment interviews.