Question 1

An important component of dealing with change is to allow grieving over the loss of old ways.

Accepted Answer

A) True 
 B)False

Question 2

Employees are likely to see an adaptive change as

Accepted Answer

A)  highly threatening.
B)  moderately threatening.
C)  somewhat threatening.
D)  least threatening.
E)  totally unacceptable.F) A) and B)
G) B) and C)

Question 3

Which of the following is not a leading reason that employees resist change?

Accepted Answer

A)  Individual predisposition toward change
B)  Climate of mistrust
C)  Fear of failure
D)  Lack of personal ethics
E)  Nonreinforcing reward systemsF) A) and B)
G) A) and C)

Question 4

Describe the four types of innovation.Give an example of each.

Accepted Answer

A product innovation is a change in the ...

Question 5

The reintroduction of a familiar practice within the same organization is called a(n)

Accepted Answer

A)  practical change.
B)  adaptive change.
C)  reactive change.
D)  innovative change.
E)  radically innovative change.F) C) and D)
G) A) and C)

Question 6

Which of the following circumstances is likely to increase the success of OD?

Accepted Answer

A)  Applying each OD intervention uniformly in international locations.
B)  A single large intervention.
C)  Support of top managers.
D)  Implementing organization change for its own sake.
E)  Goals focused on the short term rather than the long term.F) C) and E)
G) None of the above

Question 7

During Lewin's refreezing stage, managers should

Accepted Answer

A)  make employees dissatisfied with the present way of doing things.
B)  give employees the tools for change.
C)  provide benchmarking results.
D)  reduce the barriers to change.
E)  reinforce the desired change in the employees.F) None of the above
G) B) and E)

Question 8

Which of the following is not an inside force that indicates organizational change might be needed?

Accepted Answer

A)  High turnover
B)  Excessive conflict between managers and employees
C)  Job dissatisfaction
D)  High levels of stress among employees
E)  Increased competitionF) A) and C)
G) A) and B)

Question 9

Mattress Emporium has had several incidents lately in which its drivers became lost when attempting deliveries.The drivers have no GPS or other access to computerized information and rely on the customers themselves for directions.Mattress Emporium probably needs to change its

Accepted Answer

A)  structure.
B)  people.
C)  technology.
D)  culture.
E)  strategy.F) C) and D)
G) B) and D)

Question 10

Which of the following is the factor that most reduces an organization's ability to learn from failure?

Accepted Answer

A)  Employees that like to experiment with multiple solutions.
B)  Employees with a strong desire to acquire personal wealth.
C)  Employees that blame others for failure.
D)  Employees that embrace a learning culture.
E)  Employees with a high tolerance for ambiguity.F) B) and E)
G) B) and C)

Question 11

An organizational culture that celebrates failure helps foster innovation.

Accepted Answer

A) True 
 B)False

Question 12

Sabotage can be a form of resistance to change in the workplace.

Accepted Answer

A) True 
 B)False

Question 13

In OD, combined interventions have been found to work better than single interventions.

Accepted Answer

A) True 
 B)False

Question 14

BP handled the 2010 oil spill crisis in the Gulf of Mexico in a proactive manner.

Accepted Answer

A) True 
 B)False

Question 15

Radical innovation is the creation of products, services, or technologies that replace existing ones.

Accepted Answer

A) True 
 B)False

Question 16

The three steps of the OD process are diagnosis, experimentation, and adaptation.

Accepted Answer

A) True 
 B)False

Question 17

According to Jim Collins, undisciplined pursuit of more and grasping for salvation are stages of organizational

Accepted Answer

A)  innovation.
B)  change.
C)  intervention.
D)  resistance.
E)  decline.F) All of the above
G) A) and B)

Question 18

The creation of products, services, or technologies that modify those that already exist is called ______ innovation.

Accepted Answer

A)  incremental
B)  product
C)  process
D)  radical
E)  adaptiveF) B) and E)
G) B) and D)

Question 19

Innovative change is the introduction of a practice that is new to the organization.

Accepted Answer

A) True 
 B)False

Question 20

A technological innovation that improves the speed of a computer's microprocessor would be considered a(n)  ______ innovation.

Accepted Answer

A)  adaptive
B)  product
C)  reactive
D)  process
E)  industrialF) All of the above
G) B) and D)

Exam 10: Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Which of the following circumstances is likely to increase the success of OD?

Correct AnswerverifiedShow Answer

Innovative change is the introduction of a practice that is new to the organization.

Correct AnswerverifiedShow Answer

Employees are likely to see an adaptive change as

Correct AnswerverifiedShow Answer

In OD, combined interventions have been found to work better than single interventions.

Correct AnswerverifiedShow Answer

During Lewin's refreezing stage, managers should

Correct AnswerverifiedShow Answer

The three steps of the OD process are diagnosis, experimentation, and adaptation.

Correct AnswerverifiedShow Answer

The creation of products, services, or technologies that modify those that already exist is called ______ innovation.

Correct AnswerverifiedShow Answer

Describe the four types of innovation.Give an example of each.

Correct AnswerverifiedA product innovation is a change in the ...View AnswerShow Answer

Sabotage can be a form of resistance to change in the workplace.

Correct AnswerverifiedShow Answer

Which of the following is not a leading reason that employees resist change?

Correct AnswerverifiedShow Answer

BP handled the 2010 oil spill crisis in the Gulf of Mexico in a proactive manner.

Correct AnswerverifiedShow Answer

An important component of dealing with change is to allow grieving over the loss of old ways.

Correct AnswerverifiedShow Answer

The reintroduction of a familiar practice within the same organization is called a(n)

Correct AnswerverifiedShow Answer

According to Jim Collins, undisciplined pursuit of more and grasping for salvation are stages of organizational

Correct AnswerverifiedShow Answer

Which of the following is the factor that most reduces an organization's ability to learn from failure?

Correct AnswerverifiedShow Answer

Mattress Emporium has had several incidents lately in which its drivers became lost when attempting deliveries.The drivers have no GPS or other access to computerized information and rely on the customers themselves for directions.Mattress Emporium probably needs to change its

Correct AnswerverifiedShow Answer

Which of the following is not an inside force that indicates organizational change might be needed?

Correct AnswerverifiedShow Answer

A technological innovation that improves the speed of a computer's microprocessor would be considered a(n) ______ innovation.

Correct AnswerverifiedShow Answer

An organizational culture that celebrates failure helps foster innovation.

Correct AnswerverifiedShow Answer

Radical innovation is the creation of products, services, or technologies that replace existing ones.

Correct AnswerverifiedShow Answer

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A product innovation is a change in the ...
View Answer

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