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Exam 11: Decision Making and Creativity

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Question 61

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Problem solving is the process of identifying and choosing alternative solutions that lead to a desired state of affairs.

A) True
B) False

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Question 62

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The Delphi technique is a process of electronic brainstorming that allows participants to submit their ideas and alternatives over a computer network.

A) True
B) False

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Question 63

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The idea that creativity starts from a base of knowledge is represented in the _______ stage of the creative performance process.

In the _________ bias, a decision maker tends to base decisions on information that is readily available in memory.

Creativity is the process of producing new and useful ideas concerning products, services, processes, and procedures.

Describe the stages in the rational model of decision making. What is good and bad about this model?

Discuss what managers and organizations can do to increase creativity.

Define "creativity." What causes creativity? What are the stages of the creative process?

Once a solution is chosen, it should be implemented; then, stakeholders need to evaluate how effectively the solution solves the problem.

A(n) ________ is a situation in which there are possibilities to do things that lead to results that exceed goals and expectations.

Which of the following is not a symptom of groupthink?

Evidence-based decision making is the process of conscientiously using the best available data and evidence when making managerial decisions.

Mark was looking to buy an used car. His friends had suggested that he check the mileage on the car and the safety record of the model and year of a car before buying it. He was thus focusing extensively on the odometer reading and the model of the year of the car to evaluate the value of the car, instead of inspecting the engine or the transmission of the vehicle. This implies that Mark was engaging himself in the _________ bias.

The senior managers of Optimum Inc., a multinational information technology firm, were concerned that people were not buying their computers. They were shocked to hear of a salesperson recommending to customers to buy something other than an Optimum PC because they were of poor value. This small incident motivated the organization to conduct an extensive survey to understand real customer experience in order improve their products accordingly. This was an example of _____.

The primary intent of Bagley's decision tree model is to:

The role of evidence in decision making is most diminished when evidence is used merely to support a decision that has already been made.

Which of the following is not an advantage of group decision making?

Cognitive shortcuts or biases that are used to simplify the decision-making process are known as decision-making styles.

For dynamic/chaotic decision contexts, both intuition and evidence-based decision making are appropriate methods for decision making.

What is evidence-based decision making? Give an example. Discuss the three ways in which evidence can be used in decision making, and describe when the use of evidence is appropriate.