Question 1

The PDSA cycle forms the problem solving methodology for continuous improvement.

Accepted Answer

A) True 
 B)False

Question 2

Juran describes quality management as a trilogy that consists of quality planning,control of quality costs,and quality improvement.

Accepted Answer

A) True 
 B)False

Question 3

Various dimensions of quality are required to reflect various connotations of quality that customers value in products and services.

Accepted Answer

A) True 
 B)False

Question 4

A quality improvement technique that involves the sharing of thoughts and ideas in a way that encourages unrestrained collective thinking is:

Accepted Answer

A)   a Pareto analysis.
B)   benchmarking.
C)   brainstorming.
D)   a control chart.
E)   a check sheet.F) All of the above
G) C) and D)

Question 5

The National Quality Institute (NQI)requires organizations to achieve Level 4 - World Class designation in order to have their quality management systems certified.

Accepted Answer

A) True 
 B)False

Question 6

Costs related to inspections,testing,test equipment,and labs are examples of:

Accepted Answer

A)   internal failure costs.
B)   external failure costs.
C)   appraisal costs.
D)   prevention costs.
E)   replacement costs.F) B) and E)
G) A) and E)

Question 7

Broadly defined,quality refers to the ability of a product or service to consistently meet or exceed customer expectations.

Accepted Answer

A) True 
 B)False

Question 8

Total quality management attempts to involve everyone in an organization in the effort to improve quality.

Accepted Answer

A) True 
 B)False

Question 9

HACCP is a quality control system designed exclusively for restaurants and other food service providers.

Accepted Answer

A) True 
 B)False

Question 10

The primary difference between internal failures and external failures is the time and place of discovery of the failure.

Accepted Answer

A) True 
 B)False

Question 11

A benchmark organization must be chosen from the same industry in order for its methods to be applicable.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is not one of Deming's 14 points of quality?

Accepted Answer

A)   Create constancy of purpose toward improvement of goods and services.
B)   Institute modern methods of training.
C)   Cease dependence on mass inspection.
D)   Break down barriers between departments.
E)   Award supply contracts primarily on the basis of price.F) All of the above
G) B) and C)

Question 13

A run chart is used to:

Accepted Answer

A)   track the values of a variable over time.
B)   list the potential causes of a problem.
C)   identify the primary source of a problem.
D)   collect and organize data by categories.
E)   none of the choices.F) B) and E)
G) B) and D)

Question 14

The basic steps in the PDSA cycle include:
I.plan
II.delegate
III.study
IV.act

Accepted Answer

A)   I, II, III, IV
B)   I, III, IV
C)   II, III, IV
D)   I, II, III
E)   III, IVF) A) and D)
G) A) and E)

Question 15

The "plan" element of the PDSA cycle includes data collection and analysis to develop an improvement plan.

Accepted Answer

A) True 
 B)False

Question 16

Performance and special features are both considered to be dimensions of product quality.

Accepted Answer

A) True 
 B)False

Question 17

The degree to which a product satisfies its fitness for use is only determined by the durability,serviceability,and reliability dimensions of quality.

Accepted Answer

A) True 
 B)False

Question 18

Relative to traditional organizations,TQM involves:
I.greater orientation towards product rather than processes.
II.more narrowly focused,specialized individual jobs.
III.viewing suppliers as partners based on collaborative relations.

Accepted Answer

A)   I
B)   II
C)   III
D)   I and II
E)   I, II, and IIIF) B) and D)
G) All of the above

Question 19

Implementing total quality management primarily involves a collection of techniques,such as quality control charts,ISO 9001,and quality function deployment.

Accepted Answer

A) True 
 B)False

Question 20

Typically a key distinction between quality circles and continuous improvement teams is the amount of authority given to each group.

Accepted Answer

A) True 
 B)False

Exam 9: Management of Quality

The primary difference between internal failures and external failures is the time and place of discovery of the failure.

Correct AnswerverifiedShow Answer

Relative to traditional organizations,TQM involves: I.greater orientation towards product rather than processes. II.more narrowly focused,specialized individual jobs. III.viewing suppliers as partners based on collaborative relations.

Correct AnswerverifiedShow Answer

A quality improvement technique that involves the sharing of thoughts and ideas in a way that encourages unrestrained collective thinking is:

Correct AnswerverifiedShow Answer

HACCP is a quality control system designed exclusively for restaurants and other food service providers.

Correct AnswerverifiedShow Answer

Costs related to inspections,testing,test equipment,and labs are examples of:

Correct AnswerverifiedShow Answer

The National Quality Institute (NQI)requires organizations to achieve Level 4 - World Class designation in order to have their quality management systems certified.

Correct AnswerverifiedShow Answer

A benchmark organization must be chosen from the same industry in order for its methods to be applicable.

Correct AnswerverifiedShow Answer

Implementing total quality management primarily involves a collection of techniques,such as quality control charts,ISO 9001,and quality function deployment.

Correct AnswerverifiedShow Answer

The "plan" element of the PDSA cycle includes data collection and analysis to develop an improvement plan.

Correct AnswerverifiedShow Answer

The PDSA cycle forms the problem solving methodology for continuous improvement.

Correct AnswerverifiedShow Answer

The degree to which a product satisfies its fitness for use is only determined by the durability,serviceability,and reliability dimensions of quality.

Correct AnswerverifiedShow Answer

Typically a key distinction between quality circles and continuous improvement teams is the amount of authority given to each group.

Correct AnswerverifiedShow Answer

Various dimensions of quality are required to reflect various connotations of quality that customers value in products and services.

Correct AnswerverifiedShow Answer

A run chart is used to:

Correct AnswerverifiedShow Answer

The basic steps in the PDSA cycle include: I.plan II.delegate III.study IV.act

Correct AnswerverifiedShow Answer

Juran describes quality management as a trilogy that consists of quality planning,control of quality costs,and quality improvement.

Correct AnswerverifiedShow Answer

Performance and special features are both considered to be dimensions of product quality.

Correct AnswerverifiedShow Answer

Total quality management attempts to involve everyone in an organization in the effort to improve quality.

Correct AnswerverifiedShow Answer

Which of the following is not one of Deming's 14 points of quality?

Correct AnswerverifiedShow Answer

Broadly defined,quality refers to the ability of a product or service to consistently meet or exceed customer expectations.

Correct AnswerverifiedShow Answer

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