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Exam 7: Management and Leadership

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Question 31

Multiple Choice

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Moises has dreamed of setting up a graphic design company since he was in college. He always knew he wanted to work from home and he now had several leads for prospective customers. He also knew how much money he needed to make to cover his expenses. He had several ways to approach his new business including working by himself or taking on a partner. Both ways needed more thought to determine what each would involve. In terms of the rational decision-making model, Moises is in which of the following steps?

A) defining the situation
B) describing and collecting needed information
C) developing alternatives
D) determining if the decision was a good one

E) B) and C)
F) A) and D)

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Question 32

Multiple Choice

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A(n) ________ leader would set objectives and give employees a great deal of freedom to decide for themselves how to accomplish those objectives.

A) free-rein
B) autocratic
C) Type A
D) aristocratic

E) A) and C)
F) B) and C)

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Question 33

True/False

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Goals are broad, long-term accomplishments an organization wants to achieve.

Lauzy favors problem-solving techniques that allow teams of workers to freely identify and discuss possible solutions to a problem without having their ideas censored. Which of the following is a problem-solving technique that Lauzy is likely to suggest to his managers?

________ is a problem solving technique that attempts to come up with as many solutions as possible in a short time without censoring the ideas.

Knowledge management involves finding the right information, keeping the information accessible, and making the information known to everyone in the firm.

Organizing involves developing a structure or framework that relates all workers, tasks, and resources to each other.

The experience gained by first-line managers as they perform their jobs enables them to acquire all the skills they will need when promoted to higher levels of management.

PMI is a

A comparison of leadership and management suggests that leadership is about creating a vision, while management is about carrying out that vision.

________ means giving employees the authority and responsibility to respond quickly to customer requests.

Planning is a continuous process.

Strategic planning is now much easier than it used to be because managers have access to very reliable computerized forecasting tools.

Middle managers usually are responsible for tactical planning and controlling.

Contingency planning involves developing alternative courses of action to be used if the primary plans do not achieve the desired results.

A ________ analysis is used to help companies evaluate their internal strengths and weaknesses, and develop an awareness of external threats and opportunities.

An analysis of the business environment helps managers identify threats and opportunities that face their firm.

Managers in progressive organizations tend to emphasize teamwork and cooperation rather than discipline and giving orders.

Department heads at Ironside Chemical usually make decisions after meeting with employees and seeking their ideas and suggestions. These department heads are making use of the ________ style of leadership.

After assessing the results from a recent customer survey, top managers at Gibraltar Corporation are convinced their firm is doing a poor job of responding quickly to customer needs. This has the managers very worried. Empowerment might be an approach that would help Gibraltar improve its responsiveness.