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Exam 7: Structured Processes and Information Systems

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Question 21

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Lead generation and lead tracking are processes concerning the sales and marketing department.

A) True
B) False

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Question 22

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Choosing an ERP solution that has applications that function close to the organization's requirements is critical to its successful implementation.

A) True
B) False

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Question 23

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Dynamic processes support operational activities.

Business process reengineering is a quick process, but it is exceedingly expensive.

Placing an order is an example of a structured process.

Describe the two categories of ERP training.

The procedures for using different information systems need to be understood only by the IT department of an organization.

Which of the following conditions exists when data are isolated in separated information systems?

In SOA terminology, what does it mean if the production of a service is said to be encapsulated?

________ is a suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service.

Service-oriented architecture is a software design philosophy in which activities are organized into modules of functionality that are requested and delivered over the Internet using process-oriented architecture standards.

________ is a measure of the ratio of process outputs to inputs.

________ is the activity of altering and designing business processes to take advantage of new information systems.

Which of the following business processes is related to operations?

A(n) ________ is a computer program stored within a database that runs to keep the database consistent when certain conditions arise.

Converting to an ERP system is not nearly as disruptive as converting to an EAI system.

An ERP solution consists of application programs, databases, and business process procedures, but does not contain training and consulting.

Industry-specific solutions contain program and database configuration files, but not the process blueprints that apply to ERP implementations in specific industries.

________ are flexible, informal, and adaptive processes that normally involve strategic and less specific managerial decisions and activities.

Order and account tracking are business processes concerning the operations department.